Service Warranty

In the unlikely event of a defect in material or workmanship occurring within the guarantee period, Sealy will arrange to repair or replace the item free of charge. The guarantee will continue from the original date of purchase.

1 YEAR GUARANTEE PLUS 9 YEARS WARRANTY ON ALL POSTUREPEDIC AND POCKET DIVAN SETS
1 YEAR GUARANTEE PLUS 4 YEARS WARRANTY ON ALL POSTUREPEDIC AND POCKET MATTRESSES PURCHASED SEPERATLEY

The mattress guarantee and warranty will be invalidated if:
a. The mattress is used on an existing sprung divan base.
b. The mattress is used on a slatted base which has slats more than 7.5cm apart
c. The mattress is used on any type of damaged or unsupportive base

If a manufacturing defect should occur within the remaining period of warranty, then Sealy will replace the item at a usage charge. The charge will reflect the period of use, the current retail price and the number of years left on the warranty e.g. A charge for a Posturepedic mattress 4 years old is calculated at 40% of the current retail price plus delivery/installation charges.

Products replaced within the warranty period subject to a warranty charge are supplied with a new guarantee.

Warranty Conditions

Under the law, the Contract of Sale exists between the retailer/store and the consumer. Consequently, if you have cause to complain, please contact us giving proof of purchase and outlining the nature of your complaint. If the below warranty conditions have been satisfied, we will progress your claim

  • The mattress must be turned regularly, as per the Care Instructions, thereby minimising the settlement of the cushioning layers.
  • The exception is a 'No Turn' mattress, which will usually be specified on the mattress label.
  • If your mattress is 'No Turn' you should use the sleeping surface only. (the side with the mattress label)
  • We are unable to accept items that are soiled or unhygienic. Therefore, please ensure that you use a mattress protector/ cover from the first day of use.
  • The guarantee is void if a fault results from misuse of the product

Examples of misuse would include (but are not limited to):

  • Use without bed linen.
  • Subjecting the product to excessive wear and tear e.g. jumping up and down on the bed.
  • If your mattress is 'No Turn' you should use the sleeping surface only. (the side with the mattress label)
  • Using a mattress on an old or unsuitable base, or a base for which it was not designed Rolling or bending the mattress
  • Overloading the drawers in the base; overloading can cause distortion or damage to drawers and may also cause them to jam.
  • Therefore, mini drawers should not be loaded in excess of 7kg, standard drawers 15kg.

Wherever possible, replacement product will be like for like. However, in the event a particular material or style is no longer available, we reserve the right to substitute appropriately as per our current range.