Full 5 Year Guarantee (for purchases made on or after 2nd April 2019)

For purchases made before 2nd April 2019, please click here>

In the unlikely event of a defect in material or workmanship occurring within the 5 year guarantee period, we will arrange to repair or replace the item under complaint free of charge at our discretion. The guarantee will continue from the original date of purchase.

Any claims made under this guarantee must be made initially through the retailer from whom the product was purchased.

What is covered?

We cannot enter into any discussion with the purchaser until the retailer has inspected any alleged complaint and judged justified or otherwise. On receipt of the retailers’ report, we will take whatever action is necessary under the terms of the guarantee.

Sealy reserve the right to refuse service with any defect if:

  1. The defect is due to causes other than faulty materials or workmanship
  2. The item is soiled and in an insanitary condition
  3. Any of our Terms and Conditions are not abided to in full

When repairing or replacing items under the guarantee, we reserve the right to substitute products or materials should the original no longer be available and cannot undertake to match items not under complaint. This does not affect the purchaser’s statutory rights.

I’ve got a problem, how do I make a claim?

To make a claim you will need to have your proof of purchase or delivery.

Any claim made under this guarantee must be made through the retailer from whom the bed was purchased. Please ensure you retain your receipt as proof of purchase. Any claim must be made no later than 5 years from the date of purchase.

For purchases made directly through Sealy or after the first year of purchase, please contact customer services at webenquiry@sealy.co.uk with proof of purchase or delivery and images of the product fault that you are claiming against.

Your legal rights as a consumer are not affected by this guarantee. View the full terms and conditions of the guarantee.

Download the Sealy guarantee brochure in PDF format here

 

For purchases made before 2nd April 2019, please click here>

 

Delivery Times & Rates

  • Free UK delivery* to your room of choice throughout England, Scotland and Wales.
  • We provide a free professional two man delivery service that will deliver your purchases to your room of choice.
  • We deliver most items Monday to Friday, 9am-6pm.
  • On average products are delivered within 14 - 21 days.

How does the delivery process work?

  • Step 1: You place your order
  • Step 2: Within 48 hours of your order being placed our courier will contact you, by phone or email, to arrange a delivery date
  • Step 3: Our courier will call or text you to specify a delivery time window and also provide a tracking link.
  • Step 4: Your order is delivered!
  • *Some restrictions apply, please visit our delivery information for more detail.

 5 Year Guarantee

Here at Sealy, we have a very simple mission: to help all our customers become Deeper Sleepers

In the unlikely event of a defect in material or workmanship occurring within the 5 year guarantee period, we will arrange to repair or replace the item under complaint free of charge at our discretion. The guarantee will continue from the original date of purchase. Click here to find out more.



Superbrands The Sleep Council nbf approved

Made in the UK

  • All our mattresses, upholstered bases and headboards are made in the UK.
  • All components are tested for durability to exceed British standards
  • All our Divan sets, mattresses and headboards ordered through Sealy are made to order and shipped directly from the factory.

Testing

  • All our Sealy products are tested to the highest standards by Silentnight Group’s own research and development resource at Barnoldswick in Lancashire
  • All components are tested for durability to exceed British standards
  • All divan frames and headboards are accredited by the Forest Stewardship Council®(FSC®) FSC-C104461
  • Sealy is endorsed by the Orthopaedic Advisory Board.
  • Sealy is working in partnership with the British Chiropractic Association
Hand made in Cumbria The Sleep Council Zero to landfill