Full 5 Year Guarantee (for purchases made on or after 2nd April 2019)
In the unlikely event of a defect in material or workmanship occurring within the 5 year guarantee period, we will arrange to repair or replace the item under complaint free of charge at our discretion. The guarantee will continue from the original date of purchase.
Any claims made under this guarantee must be made initially through the retailer from whom the product was purchased.
What is covered?
We cannot enter into any discussion with the purchaser until the retailer has inspected any alleged complaint and judged justified or otherwise. On receipt of the retailers’ report, we will take whatever action is necessary under the terms of the guarantee.
Sealy reserve the right to refuse service with any defect if:
- The defect is due to causes other than faulty materials or workmanship
- The item is soiled and in an insanitary condition
- Any of our Terms and Conditions are not abided to in full
When repairing or replacing items under the guarantee, we reserve the right to substitute products or materials should the original no longer be available and cannot undertake to match items not under complaint. This does not affect the purchaser’s statutory rights.
I’ve got a problem, how do I make a claim?
To make a claim you will need to have your proof of purchase or delivery.
Any claim made under this guarantee must be made through the retailer from whom the bed was purchased. Please ensure you retain your receipt as proof of purchase. Any claim must be made no later than 5 years from the date of purchase.
For purchases made directly through Sealy or after the first year of purchase, please contact customer services at firstname.lastname@example.org with proof of purchase or delivery and images of the product fault that you are claiming against.
Your legal rights as a consumer are not affected by this guarantee. View the full terms and conditions of the guarantee.