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We’re living in strange times. Coronavirus is affecting all of our lives, and lots of changes are going to have to be made to help us cope. We know we’re all in this together.

We apologise for any inconvenience that may be caused by the changes we make, but our number one priority remains the safety and wellbeing of our customers, colleagues and partners.

Please see the changes we've made below:

  • Suspended production across our factories for at least 3 weeks.
  • Up until Thursday 26th March we will be fulfilling deliveries on beds and mattresses. From Friday 27th March we will not be able to fulfil any deliveries. 
  • For the remaining deliveries we’re able to fulfill, our delivery drivers will be following stringent hygiene measures, including washing hands and using sanitizer before, during and after every delivery.

FAQs

Can I still order online?

We’re afraid we aren’t taking any further bed or mattress orders online to help safeguard our customers, colleagues and partners. 

 

I’m waiting for a delivery of a bed or mattress. Will my order arrive?

From the 27th March, we won’t be able to fulfil any further deliveries for beds and mattresses. Please see more information about deliveries over the next few days below:

  • Deliveries due for Wednesday 25th March will go ahead as normal.
  • Deliveries due for Thursday 26th March will go ahead as normal.
  • Deliveries due for Friday 27th March and onwards will not be fulfilled and we will contact you over the coming days if you are affected.
  • We apologise for any inconvenience caused as a result of these changes. Our main priority remains the safety of our customers, colleagues and partners, which is why we’ve taken these measures.

We thank you for your understanding and patience during this difficult time.

 

How will a bed or mattress be delivered?

For the remaining deliveries that we’re able to fulfill, our delivery service is as follows:

We operate a two-man delivery service, who will still deliver a bed or mattress to the room of your choice, assist with assembly and removing any packaging.

In light of COVID-19, this service will be conducted while respecting new, more stringent hygiene processes to ensure the safety of staff and customers.

 

I need to make a return. Can I still do this?

Unfortunately, we’re unable to process returns for at least the next 3 weeks.

We’d like to thank you for your patience and assistance during these difficult times.

The Sealy Team

 

Contact Centre

Our contact centre is closed until further notice. You can still contact us by email during this time but there may be delays in responding. We will endeavour to get back in touch as soon as possible.

Email: webenquiry@sealy.co.uk

Delivery Times & Rates

  • Free UK delivery* to your room of choice throughout England, Scotland and Wales.
  • We provide a free professional two man delivery service that will deliver your purchases to your room of choice.
  • We deliver most items Monday to Friday, 9am-6pm.
  • On average products are delivered within 14 - 21 days.

How does the delivery process work?

  • Step 1: You place your order
  • Step 2: Within 48 hours of your order being placed our courier will contact you, by phone or email, to arrange a delivery date
  • Step 3: Our courier will call or text you to specify a delivery time window and also provide a tracking link.
  • Step 4: Your order is delivered!
  • *Some restrictions apply, please visit our delivery information for more detail.

 5 Year Guarantee

Here at Sealy, we have a very simple mission: to help all our customers become Deeper Sleepers

In the unlikely event of a defect in material or workmanship occurring within the 5 year guarantee period, we will arrange to repair or replace the item under complaint free of charge at our discretion. The guarantee will continue from the original date of purchase. Click here to find out more.



Superbrands The Sleep Council nbf approved

Made in the UK

  • All our mattresses, upholstered bases and headboards are made in the UK.
  • All components are tested for durability to exceed British standards
  • All our Divan sets, mattresses and headboards ordered through Sealy are made to order and shipped directly from the factory.

Testing

  • All our Sealy products are tested to the highest standards by Silentnight Group’s own research and development resource at Barnoldswick in Lancashire
  • All components are tested for durability to exceed British standards
  • All divan frames and headboards are accredited by the Forest Stewardship Council®(FSC®) FSC-C104461
  • Sealy is endorsed by the Orthopaedic Advisory Board.
  • Sealy is working in partnership with the British Chiropractic Association
Hand made in Cumbria The Sleep Council Zero to landfill