Our Take-back/Removal Service
Mattresses and beds to be removed must be in a safe, non-hazardous condition and the premises from which they are to be removed must be accessible and not hazardous or dangerous to enter or to remove the mattresses or divan beds from, in the opinion of our delivery operatives or delivery operatives working on behalf of us. Additionally, any bedframes/bedsteads must be fully dismantled prior to collection, failure to do so will result in refusal to remove this item.
What if my order arrives damaged?
In the unlikely event that your order arrives in an unsuitable condition, please contact us immediately and if the damage has been caused in transit we will arrange a replacement as quickly as possible.
What happens if the product I ordered is not what I expected?
If, for whatever reason, you are unhappy with your purchase, please contact us within 14 days of receipt. Provided you have not slept on the product and after we have received the product back, we will then refund you in full, alternatively we can also offer you store credit to the value of the item.
Do you deliver products outside the United Kingdom?
No, our delivery service is limited to the UK including Northern Ireland.