FAQs

Our frequently asked questions

General

How long are our mattresss and beds guaranteed?

All our mattresss and beds are rigorously tested under laboratory conditions to British Standards and carry a tiered 10-year warranty. For full details of our warranty please view our terms

Where can I purchase spare parts?

Please send your name and address to our Customer Service department and we will supply replacement parts free of charge. Please include details of your mattress eg: size, etc. with your request.

Do i need to disassemble my bed when using the 'take-back' service?

Yes, it is important that you disassemble your old bed/product if it is being collected as part of our 'take-back' service, this will allow our 3rd party carrier to successfully take away your old bed/product when delivery of your new one arrives. Should you have any further question regarding the service, please contact us on 01697 320342

Delivery

What if my order arrives damaged?

In the unlikely event that your order arrives in an unsuitable condition, please contact us immediately and if the damage has been caused in transit we will arrange a replacement as quickly as possible.

Do you deliver products outside the United Kingdom?

No, our delivery service is limited to the UK including Northern Ireland.

Returns

What should I expect from my new mattress?

Chances are that the springs and upholstery in your current mattress are not what they used to be, so your new mattress may seem a little strange at first. Please allow time for your body to adjust and the mattress to settle and you will be sure to receive a great night’s sleep.

How should I care for my new mattress?

In order to ensure that you receive the very best support, comfort and life from your new Sealy mattress, it is essential that you follow the care instructions as provided with the product. If you would like to view the care instructions please click here for further details.

What happens if the product I ordered is not what I expected?

If, for whatever reason, you are unhappy with your purchase, please contact us within 14 days of receipt of the mattress. We will arrange for the collection of the mattress after which we will then refund you in full, we can also offer you store credit to the value of the item.

Product

Can I purchase a new mattress to use on an existing base?

As long as your base is in good condition then it should be suitable for use with a new Sealy mattresses. However, we do recommend that if you are replacing your mattress because of its age then you should also consider replacing the base at the same time.

How do we measure mattress depth?

A flat bar is placed across two diagonally opposite corners of a mattress whilst the mattress is placed on a level floor. The distance between the bar & floor is measured at the two corners & the average height is expressed. A common incorrect way to calculate this is to measure between the tape edging which is always going to be less. This is because the total mattress height is greater in the sleeping area compared to the taped perimeter area.

Usually, the reason for any discrepancy between our stated measurement and another measurement is due to the incorrect measuring method above – please also note there is a standard tolerance of +/ - 2 cm for mattress depth which ties to a British Standard describing how to measure the height of a mattress which we use to measure all our mattresses; BS EN 1334:1996 Domestic Furniture - Beds & mattresses, methods of measurement and recommended tolerances.

Delivery Times & Rates

  • Free UK delivery* to your room of choice throughout England, Scotland and Wales.
  • We provide a free professional two man delivery service that will deliver your purchases to your room of choice.
  • We deliver most items Monday to Friday, 9am-6pm.
  • On average products are delivered within 14 - 21 days.

How does the delivery process work?

  • Step 1: You place your order
  • Step 2: Within 48 hours of your order being placed our courier will contact you, by phone or email, to arrange a delivery date
  • Step 3: Our courier will call or text you to specify a delivery time window and also provide a tracking link.
  • Step 4: Your order is delivered!
  • *Some restrictions apply, please visit our delivery information for more detail.

10 Year Warranty

Here at Sealy, we have a very simple mission: to help all our customers become Deeper Sleepers

Therefore we are so confident that our beds and mattresses will provide you with a great night's sleep that we offer the security of the best in terms of product guarantee.

  • 1 Year Guarantee plus 9 year warranty on all Posturepedic and Pocket divan sets
  • 1 Year Guarantee plus 4 year warranty on all Posturepedic and Pocket mattresses purchased separately
  • Sealy Posturepedic Beds and Mattresses are rigorously tested to British and European standards
  • Instructions on care and how to get the most from your Sealy product can be found in the Warranty and assembly instructions that arrive with your bed or mattress.
  • For full terms and conditions, please click here.
Superbrands The Sleep Council nbf approved

Made in the UK

  • All our mattresses, upholstered bases and headboards are made in the UK.
  • All components are tested for durability to exceed British standards
  • All our Divan sets, mattresses and headboards ordered through Sealy are made to order and shipped directly from the factory.

Testing

  • All our Sealy products are tested to the highest standards by Silentnight Group’s own research and development resource at Barnoldswick in Lancashire
  • All components are tested for durability to exceed British standards
  • All divan frames and headboards are accredited by the Forest Stewardship Council®(FSC®) FSC-C104461
  • Sealy is endorsed by the Orthopaedic Advisory Board.
  • Sealy is working in partnership with the British Chiropractic Association
Hand made in Cumbria The Sleep Council Zero to landfill